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BMW is a name synonymous with quality, so its no surprise that a key priority at Fairfield BMW is to deliver professional excellence. It’s an approach that owner Mike Styles has also found at BTMK.
The Leigh-on-Sea, Essex based business has been established for three decades and today owner Mike – who has run the business since buying out his original partner some 25 years ago – leads a team of 125 staff, who off a full range of services including new and used car sales, parts, servicing and a body shop.
Mike’s relationship with BTMK goes back a long way – “So long that I honestly cant remember it began,” he says – and originated from a recommendation. For the last five years, his chief point of contact has been BTMK partner Nitin Khandhia, a specialist in litigation and dispute resolution. In that time, Nitin has provided expert advice and representation described by Mike as “impressive” on issues ranging from disputes with customers over cars worth tens of thousands of pounds to employment issues.
Mike explains: “It doesn’t happen often, but now and again someone might come in and order a car, which we then go ahead and order for them. They then decide that they don’t want it , which means we would have to sell it or take a loss on a custom vehicle. In such a case, we may sue the customer for damages to cover our additional costs.
“Elsewhere, BTMK recently advised us on an employment case involving a member of staff who wanted to sue for bullying and victimisation, several years after they had left our employment.
“Nitin is a good solicitor who has achieved good results for us and I know that if something needs to be done to a deadline, he will work to that deadline and get it done.”