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our promise

Our Service Promise

At BTMK, we are committed to providing an exceptional service to all our clients. We will try to:

  • Answer all incoming telephone calls within 30 seconds
  • Reply to all emails within 24 hours
  • Return all telephone messages within 3 hours
  • Answer all written enquiries within 48 hours
  • Continually update your case file as appropriate, sending you and your agent an email advising on the progress.