APIL Charter
At BTMK Personal Injury we agree to always act in accordance with the APIL Charter which defines how we operate as a practice and outlines the level of service we will offer to our client.
- We will put your best interests first
- We will provide clear, impartial and honest advice about your case
- We will tell you if you will have to pay anything to pursue your case and, if so, how much
- If you do have to pay to pursue your case, we will charge you a fair price with no hidden costs
- We will explain your legal position in plain language
- If we feel unable to deal with your case, we will act only in your best interests in suggesting a referral to another solicitor
- We will keep you updated about all aspects of your case
- We will consider other appropriate remedies, as well as financial ones
- We will not cold call
- We will only publish advertisements which are accurate and truthful