About Us

Our charter

Our commitment to our clients is at the heart of the way we work. Our advice and professional services are aimed at ensuring you receive the compensation you deserve.

As personal injury professionals, we follow the Charter and Code of Conduct of the Association of Personal Injury Lawyers. The charter defines how we operate as a practice and outlines the level of service we offer to you:

• We will put your best interests first
• We will provide clear, impartial and honest advice about your case
• We will tell you if you will have to pay anything to pursue your case and, if so, how much
• If you do have to pay to pursue your case, we will charge you a fair price with no hidden costs
• We will explain your legal position in plain language
• If we feel unable to deal with your case, we will act only in your best interests in suggesting a referral to another solicitor
• We will keep you updated about all aspects of your case
• We will consider other appropriate remedies, as well as financial ones
• We will not cold call
• We will only publish advertisements that are accurate and truthful.
  

Our code of conduct

To ensure we offer you the very best level of service at all times, we follow the Association of Personal Injury Lawyers’ (APIL) Code of Conduct, which ensures that:

• We will act in the best interest of the client
• We will provide the client with independent advice
• We will shall at all times behave and act in a manner which will uphold the standing and good reputation of claimant personal injury lawyers and APIL
• We will not pursue a frivolous claim or position, but we will also not refrain from taking or pursuing any claim issue or position that is believed to have merit
• We will proceed expeditiously with all personal injury claims
• We will not make excessive or unnecessary monetary charges to the client
• We will not – either personally or through an agent – make representations of experience or specialist skills we do not possess
• We will not knowingly make any statement, whether in publicity material to a prospective client, an existing client or otherwise that may give the client false expectations
• We will not undertake false, deceptive or misleading advertising
• We will not – personally or through a representative – directly contact a potential client (except through permitted advertising), where there has been no request for such contact (‘cold calling’). ‘Permitted advertising’ is defined as advertising, which complies with the Code of Practice of the Advertising Standards Authority and with the rules of our own legal professional regulatory body
• We may only pay or receive a fee for the introduction of clients where permitted by the rules of our own legal professional regulatory body
• We shall not knowingly accept a referral from a person, whether another APIL member or not, who obtained the representation by means contrary to this code.

For more information on how we can help you, please contact us on
01702 339222 or at pi@btmk.co.uk